Replacements and refunds
You can ask for a replacement or refund if the problem with the product is major.
Replaced products must be of an identical type to the product originally supplied. Refunds should be the same amount you have already paid, provided in the same form as your original payment.
The business may take into account how much time has passed since you bought the product considering the following factors:
Type of product.
how a consumer is likely to use the product
the length of time for which it is reasonable for the product to be used
the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.
What is a major problem?
A product or good has a major problem when:
It has a problem that would have stopped someone from buying it if they’d known about it
It has multiple minor problems that, when taken as a whole, would have stopped someone from buying it if They’d known about them.
It is significantly different from the sample or description.
It is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
Returning the product
Products should be return within 72 hours after delivery.
You are entitled to return a product if you believe that there is a problem.
You are generally responsible for returning the product if it can be posted or easily returned.
You are entitled to paid fees of returning product/products.